Meeting transcription wasn’t originally available on all Zoom plans. This left hearing-impaired users with limited options. Accessibility advocates pushed Zoom to make the captioning option available to all users, and fortunately, everyone has access to Zoom’s captioning feature now.
There are two methods for captioning Zoom calls (and breakout rooms). You can use a third-party service like Rev to transcribe Zoom calls. Alternatively, you can use Zoom’s built-in captioning feature (called live transcription). The host or an attendee assigned by the host can enable manual captioning. However, only the host or a panelist can enable live captioning during a webinar.
To enable manual captioning on Zoom, the host should go to host controls, click More, and select Captions. To set up automated captioning, sign into the Zoom web portal as an admin, and click Show Captions under Your Caption Settings.
Click on “Set up manual captioner” in host controls, and click on the On option under “Enable manual captioner.” Then, select the relevant option — you can assign a participant to type the captions, type captions yourself, or use a third-party captioning service.